Internal Dispute Resolution

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We always strive to provide the very best service for our clients. In the event that you are not satisfied regarding any part of our service, our internal dispute resolution process provides that your complaint will be handled efficiently, honestly and fairly.

Should you have a complaint about our services, please contact:

HN Capital Pty Ltd

Att: Complaints Officer

1A Leopold St

Alfredton, VIC 3350

Telephone:         0450 088 821

Email:                  dtrang@hncapital.com.au

The Complaints Officer(s) are senior personnel in our organisation have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented by any reasonable means, for example letter, telephone, post on social media site owned by our organization, email or in person. Please ensure you give us full particulars of your complaint.

If you are not satisfied with the response to your complaint, you may contact the Australian Financial Complaints Authority (AFCA) (of which HN Capital is a members) on:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: GPO Box 3 Melbourne VIC 3001

If the complaint is about privacy and you are not satisfied with the outcome of our investigations, you may ask the Office of the Australian Information Commissioner to consider the complaint. The Information Commissioner can be contacted online at www.oaic.gov.au/privacy/ or on 1300 363 992.